This FXvoucher facility (hereinafter referred to as "FXvoucher" or "FXvoucher Facility" is being provided by TimesofMoney Limited, a company incorporated under the Companies Act, 1956 and having its Registered Office at 4th Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel (West), Mumbai 400013 (hereinafter referred to as "TOM" or "the Company", which term shall, unless repugnant to the context or meaning thereof, be deemed to mean and include its successors and assigns).The terms and conditions contained herein form an Agreement regulating our relationship with regard to availing of the FXvoucher facility by you. You are advised to read the Terms and conditions carefully. If you are not agreeable to any terms and conditions, you should not avail this facility. If you avail the facility you shall be accepting these Terms and conditions unequivocally and unconditionally in their enterity and these Terms and Conditions will be a legally binding agreement between you and TOM. However the terms and conditions of TOM website or www.remit2india.com and or any other banking company or financial service provider/ banking partner or its site shall independently bind you additionally to the extent applicable.
DEFINITIONS
In these Terms and Conditions, unless repugnant to the context or meaning thereof, the following words shall have the following meanings:
a.) "FXvoucher" shall mean a facility available on www.remit2india.com wherein different types of offers are available comprising of FXvoucher benefits and these can be availed at a particular stated Service Fee by customers/remitters while making valid transaction/(s).
b.) "FXvoucher benefits" shall mean privileged foreign exchange rate benefits to customers which may be availed on amount of remittance upto a certain prescribed limit.
c.) "Customer" or "Remitter" shall mean an individual, who registers/or is already registered on TOM's Website for remitting money to a beneficiary in India using TOM's Money Remittance Services;
d.) "Existing Customers" shall mean individuals already registered with TOM's Website (as defined herein), and who are already customers of TOM's Website. i.e. any Remit2India Customer who in the past, successfully completed a Valid Transaction of remittance of money using the TOM's website.
e.) "New Customers" shall mean any individual, who is not an Existing Customer that visits the TOM's Website during the period the FXvoucher facility is live, and registers and successfully completes a Valid Transaction on the TOM Website for the first time for sending money to beneficiary in India.
f.) "Taxes" shall mean and include all applicable taxes, cess, duties, surcharge, withholding taxes that are leviable on any payments or transactions envisaged under these Terms and Conditions pursuant to the laws of India, the laws of the United States of America and the laws of any other applicable jurisdiction.
h.) "Valid Transaction" shall mean a transaction of remittance of money booked by the Remitter (Remit2India Customer, who wishes to transfer money to India) on TOM's Website, which results in successful disbursement of funds by the Banking Partner of TOM to the Beneficiary of Remitter.
i.) Beneficiary" shall mean an individual 'residing in India' and/or 'holding a valid Bank Account in India' to whom the remittance has been sent by a Remit2India Customer (Existing or New).
ELIGIBILITY TO AVAIL FXvoucher
1. You must be a registered customer (existing or new) of remit2india.com
2. You must agree to pay a Service Fee in addition to the transfer charges alongwith remittance transaction. Additional charges may apply at the discretion of TOM.
OFFER AND ACCEPTANCE
3. If you select FXvoucher option at the time of booking the remittance transaction, you are requesting that we process your Transaction alongwith FXvoucher benefits, an offer which we may accept or reject at our sole discretion.
4. FXvoucher is a limited period facility and will be offered from time to time at sole discretion of TOM.
RESTRICTIONS & OTHER TERMS AND CONDITIONS
5. All information and details with regard to FXvoucher as detailed on the website are subject to change at sole discretion of TOM.
6. You will not be eligible for the FXvoucher benefits, if the amount of remittance is higher than the prescribed transaction limits of the FXvoucher availed by you.
7. We reserve the right at any time, and from time to time, to modify or discontinue the FXvoucher facility (or any part thereof) with or without notice.
8. FXvoucher benefits may be delayed or cancelled in the course of our efforts to verify your identity, transaction limits, eligibility etc. You may not be entitled for any refund of Service fee, in any case.
9. A customer may be communicated about the activation of FXvoucher by a confirmation e-mail however TOM is not obliged to send such communications.
10. Customer can avail benefit upto the exact prescribed transactions limits of FXvoucher purchased.
Illustration: Consider a case wherein the balance amount in the voucher is $100 then customer need to book a transaction of $100 only, to avail the benefit.
11. The benefits of FXvoucher are not available for 'Shopping', 'Charity', 'Rupee Express', 'Easy EMI' and 'My exchange rate' transactions.
12. Customer can have only 1 voucher active for 1 corridor, Customer may have 2nd voucher active for different corridor.
13. If a customer who is eligible for FXvoucher benefits books a transaction before completion of the previous transaction then FXvoucher benefits will be determined and given as per the available transaction limits considering all the than booked transactions.
14. FXvoucher and benefits therein are entirely voluntary. Availing this shall be deemed to be acceptance of all the Terms and Conditions herein.
15. All intellectual property rights in respect of FXvoucher facility and any literature, manuals, reports, research papers, data, flow charts, drawings, designs, diagrams, tables, software, source code or object code or other information or materials in whatever form and on whatever media stored or held, acquired, created, developed, designed or otherwise relating to FXvoucher facility prepared by TimesofMoney Ltd. (TOM) and any related patent, trademarks and service marks, registered designs, utility models applications for any of the foregoing; design rights, copyrights and all or any similar or equivalent rights arising or subsisting in any country in the world shall be owned by TOM and all or any part thereof shall belong to TOM, absolutely.
16. If any provision of these terms and conditions, is declared null and void, or is of no force and effect for any reason such determination shall not affect any other provisions of these terms and conditions and all other provisions shall remain in full force and effect.
17. The FXvoucher benefits shall be non-transferable and/or non-negotiable.
18. TOM reserves all rights to make amendments to these terms and conditions without any prior notice. By availing FXvoucher facility, you agree to be bound by these terms and conditions (which may be amended or varied at any time by TOM with or without notice) and by its own decisions, which are final in all matters relating to FXvoucher facility. All changes in terms and conditions will be posted on the Website. It shall be the sole responsibility of the Customer to check on TOM's Website for updates on the FXvoucher facility and for updated term and conditions.
19. FXvoucher is not available in any country wherever, prohibited and / or cannot be offered for any reason whatsoever. TOM shall be entitled, at its sole discretion, to cancel the FXvoucher benefits to any customer where, such prohibition is applicable and / or cannot be offered for any reason whatsoever.
20. The Customer should not have criminal conviction, at any time. This is a ground for disqualification from availing FXvoucher benefits.
21. FXvoucher can not be combined with any other facility or offer except as provided herein or decided by TOM at its sole discretion.
22. Customers are solely responsible for all applicable federal, state, and local taxes associated with the FXvoucher and FXvoucher benefits.
23. Non-conformance by any Customer of these terms and conditions will cancel their purchase of FXvoucher and FXvoucher benefits.
24. Customer waives his/her right, either individually and/or severally, to file in person and/or through any family member and/or third party any applications, criminal and/or civil proceedings in any courts or forum under any jurisdiction against TOM to claim any damages or relief or otherwise. TOM is not responsible for any loss or damage that you may suffer on account of availing FXvoucher benefits.
25. In all matters relating to the FXvoucher facility outlined herein, the decision of TOM shall be final and binding in all respects.
26. Any disputes or differences under this Agreement shall be resolved by International Commercial Arbitration. All disputes or differences whatsoever arising between You and TOM out of or relating to the construction, interpretation, meaning or operation or effect of this contract/terms and conditions/agreement or breach thereof (including any dispute or difference in regard to termination thereto or arising out of availing of FXvoucher and/or availing FXvoucher facility or its benefits) shall be settled amicably, failing which the same shall be referred to Arbitration, of a Sole Arbitrator to be appointed by TOM in terms of the Indian Arbitration and Conciliation Act, 1996 and its subsequent amendments or statutory modification or enactment thereof from time to time. The Decision of the Arbitrator shall be final and binding on You and TOM. The Venue of the Arbitration shall be Mumbai, India and the award shall be made and given / pronounced in Mumbai, India. The Agreement shall be governed by laws of India and Courts at Mumbai shall have exclusive jurisdiction. The challenge of award, if any, shall also lie exclusively with Indian Courts at Mumbai.
27. TOM also reserves the right to discontinue FXvoucher facility at its sole discretion, at any time without giving any prior notice and without assigning any reason thereof to Customers.
28. The terms and conditions of FXvoucher shall be in addition to and not in substitution/ derogation to the Terms and Conditions governing the usage of the Remit2India services offered by TOM as set out on the www.remit2india.com.
29. Indemnification -
The Customers hereby agree to indemnify and hold TOM absolutely harmless at all times from any loss, claim, prejudice, damage, costs, Taxes, duties, penalties, interest thereon or expenses of any kind, including reasonable attorney's fees and legal costs to which TOM may be subjected:
(i) by virtue of a breach of the representations and warranties or any term or condition by the Customers;
(ii) by virtue of any contravention and/or non-compliance on the part of Customers with any statutes, laws, ordinance, regulations, directions and codes as may be applicable from time to time;
(iii) on account of any improper disclosure of Information; or
(iv) on account of any act of negligence, misfeasance or fraud;
The Customers undertakes to fully compensate TOM for any of aforesaid damages or costs. The provisions of this Clause shall be without prejudice to any other rights available to TOM. In this regard, TOM's estimation of claim or loss caused if any would be final and binding on the Customers.
30. Notwithstanding any other provision of these terms and conditions, TOM shall not, in case whatsoever, be liable/responsible towards the customer(s) in relation to any dispute that the customers may have with TOM regarding FXvoucher facility.
31. In no event shall TOM be liable to the Customers for any lost profits or revenues, consequential, indirect, exemplary or similar damages arising out of or in connection with the FXvoucher.
32. All communication should be addressed to
Get your FXvoucher in these 3 simple steps:
Existing users simply need to login; new users need to register with Remit2India.
Select your choice and quantity of FXvoucher during the transaction
Complete your remittance Transaction
Close
Frequently Asked Questions
Mentioned below are some of the most frequently asked questions about FXvoucher.
Q. What is FXvoucher?
A. FXvoucher is a unique program brought to you by Remit2India to provide additional value on your remittance amount. This program entitles you to get assured extra paisa on your transactions
Q. How can I buy an FXvoucher?
A. You can buy an FXvoucher while booking a transaction. You need ensure that the transaction gets completed.
Q. What is the benefit of buying an FXvoucher?
A. FXvoucher ensures that you get more every time you transfer money. FXvoucher provides you up to 12 Paisa Extra for every Dollar for all your transactions from United States and upto 15 paisa extra for all your transactions from United Kingdom, Australia, New Zealand and Europe
Q. How do I avail the FXvoucher benefit on each transaction?
A. To avail the benefits of the voucher, check on the "Apply my FXvoucher benefits to this transaction"
Q. Can I choose the transactions on which I want the benefits of the FXvoucher to be applied?
A. The benefit is applied on the transaction in which you purchase the Fxvoucher. Post that, you can choose the transactions on which you want the FXvoucher benefits to be applied.
Q. What are the different types of vouchers?
A. For our customers in different countries, we have different vouchers available.
Currently, the FXvoucher is being offered to the customers from the following countries: USA, UK, AUS, EUR and NZ.
For USD the voucher slabs will be as follows:
Voucher Details
Amt Cap*
Fee*
Extra Paise
FXvoucher Silver
5,000
2.99
6
FXvoucher Gold
12,000
6.99
8
FXvoucher Gold+
28,000
14.99
12
For GBP the voucher slabs will be as follows:
Voucher Details
Amt Cap*
Fee*
Extra Paise
FXvoucher Silver
4,000
2.99
9
FXvoucher Gold
10,000
6.99
12
FXvoucher Gold+
22,000
14.99
15
For AUD the voucher slabs will be as follows:
Voucher Details
Amt Cap*
Fee*
Extra Paise
FXvoucher Silver
3,000
1.99
10
FXvoucher Gold
6,000
2.99
12
FXvoucher Gold+
12,000
4.99
15
For EUR the voucher slabs will be as follows:
Voucher Details
Amt Cap*
Fee*
Extra Paise
FXvoucher Silver
3,000
1.99
10
FXvoucher Gold
6,000
2.99
12
FXvoucher Gold+
12,000
4.99
15
For NZD the voucher slabs will be as follows:
Voucher Details
Amt Cap*
Fee*
Extra Paise
FXvoucher Silver
3,000
1.99
10
FXvoucher Gold
6,000
2.99
12
FXvoucher Gold+
12,000
4.99
15
Q. How many vouchers can I purchase?
A. You can purchase a maximum of 10 vouchers of a single type in a single transaction. However once you have bought vouchers in a particular transaction, you can buy more only after you have exhausted the limit of the existing ones.
Q. I bought a particular type of Fxvoucher the first time and now I want to buy a different Fxvoucher?
A. Once you have exhausted the limit of the existing Fxvouchers, you can buy more Fxvouchers of the same or different type. For e.g if you bought 3 Silver Fxvouchers the first time and you exhaust the same. You can now buy more Silver / Gold / Gold + Fxvouchers ( upto 10 of any single type )
Q. How can I check the status of my FXvoucher?
A. Log into your remit2india account and check "My FXvoucher Status" under "My Account"
Q. What if my transaction amount is greater than the amount remaining in my FXvoucher to be claimed?
A. In case you are making a transaction of an amount which is more than the balance remaining in your FXvoucher, you will not receive the benefit. Ensure you send the amount available in your voucher.
Example
• Transaction Amount: 5000 USD
• Balance Amount in FXvoucher: 3000 USD
• To claim the voucher benefit on this transaction – you need to book a transaction of 3000 USD
• For the remaining amount you can buy another voucher and avail the benefits
Q. Will I be receiving alerts?
A. Yes, automated alerts will be sent to your registered email id in the following situations:
On purchase of the FXvoucher
On applying the FXvoucher benefit
Q. What if my transaction with the FXvoucher benefit is cancelled?
A. The balance amount in your FXvoucher will revert to remove any effect of the cancelled transaction.
Q. What is the validity of my FXvoucher?
A. Your FXvoucher will expire when the amount cap is breached or on 31st March, 2013.
Q. When will the benefit apply to my transaction?
A. The benefit will be applied on the completion of the transaction.
IF your query is still left unanswered, then kindly get in touch with us either through email or phone and we will be more than glad to assist you.
You can write to us at info@remit2india.com or or call us on our customer center numbers
US – (1-888-73648-86)
UK – (0800-0163404)
Australia – (1-800-859-876)
